The Aryavarth Express
Bengaluru: Online travel platform TripFactory, based in India, is under increasing scrutiny as a number of dissatisfied customers voice concerns over misleading hotel information, poor on-ground assistance, and frequent lapses in itinerary execution.
While the company markets itself as a provider of affordable and well-structured travel experiences, many users claim the reality falls short of expectations. Several complaints point to hotels not matching descriptions or images, unresponsive customer service teams, and last-minute changes or cancellations that left travellers stranded or disappointed.
“The package looked perfect online, but once we reached the destination, nothing was as promised,” said a recent customer who reported mismanaged accommodations and lack of local coordination.
Social media platforms and consumer forums have seen a spike in grievances against TripFactory in recent months, with travellers urging greater transparency and accountability. The recurring issues have raised concerns about the company’s quality control, vendor partnerships, and post-sale customer care.
Despite having some loyal customers who appreciate its cost-effective packages, the growing chorus of negative reviews threatens to damage the platform’s reputation in a competitive travel-tech market where reliability and trust are key.
TripFactory has yet to publicly address the rising complaints or outline corrective measures.
