The Aryavarth Express
Bengaluru: While TripFactory has positioned itself as a rising star in India’s travel tech sector, recent revelations from employee reviews and insider accounts suggest a troubling gap between its public image and internal reality.
Founded in 2013 by the creators of Via.com — Varun Gupta, Vinay Gupta, and Amit Aggarwal — TripFactory promotes itself as a platform for personalized holiday packages, blending expert knowledge with advanced technology. The company has raised an impressive $60.5 million in funding from Aarin Capital and currently holds a valuation of $500 million, according to data from Tracxn.
However, behind this financial success, the company appears to be struggling with internal mismanagement, poor employee satisfaction, and questionable operational practices.
A report from AmbitionBox.com, based on 112 employee reviews, gives TripFactory a dismal rating of 2.2 out of 5 — signaling serious concerns about its work culture, employee treatment, and company policies.
Adding to this, The Aryavarth Express spoke with a former employee who disclosed a number of hidden issues within the organization, including poor customer care, lack of proper internal management, and a toxic work environment.
The contrast between TripFactory’s outward success and its inward challenges raises questions about sustainability, ethics, and the true cost of rapid growth in India‘s booming startup ecosystem.
Inside TripFactory: Employee Voices Reveal Deeper Issues
- Salary, Salary Delays, and Job Cuts
A senior manager shared on Glassdoor:
“Hiring and firing policy is very bad … People are forced to work even on Sundays … salary is never given on time delay of 10–20 days is a very common scenario. Every month you will see people crying for their own salaries.”
Another employee added:
“They remove employees from the WhatsApp group and next day give them a pink slip.”
These indicate systemic issues around payroll, arbitrary layoffs, and unstable employment.
- Work‑Life Balance: A Myth?
A travel consultant on Glassdoor wrote:
“No work-life balance at all. … They have the audacity to make fake promises on benefits, incentives and growth… Talent and skill is useless here… hit‑and‑trial method used.”
This aligns with the AmbitionBox findings showing work‑life balance rated at only 1.9/5, and most employees following a strict office-centric (77%) schedule
- Toxic Management Culture
One former travel consultant recalled CEO behaviour:
“CEO (Vinay Gupta) will often threaten you, abuse you with vulgar language.”
Another ex-employee relayed:
“They hire 100 people during the season and fire them all again during off season. I personally witnessed more than 100 people getting fired for no reason.”
Such testimonies highlight a chaotic environment and authoritarian decision-making at the top.
At a glance – Key Metrics from AmbitionBox (112 reviews):
Category Rating
Overall 2.2 / 5
Skill Development 2.3
Work Culture 2.1
Salary & Benefits 2.0
Work-Life Balance 1.9
Job Security 1.8
These numbers fall well below the sector average (~3.7/5 for internet companies).
What Does This Means for TripFactory?
These reviews reflect a pattern that goes beyond occasional complaints:
Payroll issues and arbitrary firing signal structural instability.
Unrealistic promises and excessive targets erode trust and morale.
Reports of abusive management point to a lack of respectful workplace practices.
If the company aims for long-term sustainability, these cultural and operational fissures demand urgent attention.
[…] The Aryavarth Express द्वारा की गई बातचीत में एक पूर्व कर्मचारी ने बताया कि कंपनी के भीतर मैनेजमेंट का रवैया तानाशाही जैसा है। उन्होंने कहा, “कर्मचारियों को सिर्फ एक संख्या के रूप में देखा जाता है। अगर आप टारगेट नहीं ला पाए तो किसी भी दिन निकाले जा सकते हैं।” […]