Bengaluru: TripFactory, a well-known online travel agency in India, is under fire yet again as a disgruntled customer has come forward with a scathing review of their recent travel experience, calling it a “horrible” and “pathetic” ordeal.
The customer claims that their vacation was marred by constant miscommunication, repeated delays, and zero proactive support from TripFactory’s team. Despite prompt responses during the payment stage, the agency reportedly became unresponsive soon after, leaving the traveller chasing for basic details such as cab numbers and driver information.
“We had fights every day throughout the trip. “It was so annoying to get the same standard reply: ‘We will get back,’” the traveller stated, highlighting the emotional toll and chaos caused by TripFactory’s lack of coordination.
One major incident involved the cancellation of a scheduled plan without any prior notice, leaving the customer waiting idly for four hours. The situation escalated further when they discovered that the refund issued was a mere ₹1,320, compared to the actual ticket value of ₹3,500 plus round-trip transfer charges — raising serious concerns over the company’s refund transparency and accountability.
The growing number of such complaints is raising red flags about TripFactory’s operational efficiency and customer care standards. Many affected travellers are urging others to exercise caution before booking through the platform, with several echoing the sentiment: “Never opt for TripFactory if you want to spend your vacation well.”
As the tourism industry rebuilds post-pandemic, such instances of customer dissatisfaction could seriously impact consumer trust in online travel services. Authorities and consumer rights bodies are being urged to take note of such grievances and ensure greater transparency and accountability in the travel sector.
