Bengauru:Adishwar India Limited, co-owned by Paras Jain, faces mounting consumer complaints over poor service, warranty fraud, and deceptive practices. Read the investigative report with case references.
Adishwar India Limited in the Spotlight
Adishwar India Limited, popularly known through its retail chain Adishwar Electro World, is one of Bengaluru’s well-known consumer electronics dealers. But behind its glossy showrooms and marketing campaigns lies a trail of consumer complaints, allegations of fraud, and questionable business practices.
At the center of this controversy is Paras Jain, co-owner and director of the company, who now faces increasing criticism for what customers describe as a deliberate pattern of exploitation.
A Case That Raised Eyebrows
One of the most notable cases is N. Kavitha Kumari vs. Adishwar India Ltd. and Others (Complaint No. 257/2016), filed before the Karnataka State Consumer Disputes Redressal Commission (KSCDRC).
- The customer purchased an Onida LED-3D TV worth ₹39,000 from Adishwar’s Rajajinagar branch in June 2014.
- She was assured of a 3-year warranty—1 year on the TV and 2 years on the panel.
- When issues arose, she discovered the warranty card was missing and Adishwar refused to provide service.
- Despite sending legal notice, Adishwar failed to respond.
- The company denied extended warranty, blaming the customer for “losing” documents.
Though the case was dismissed on procedural grounds, the customer’s ordeal highlights how warranty promises were used as a sales tactic but denied during service.
(Source: Casemine Judgment)
Pattern of Neglect and Misrepresentation
The above case is not an isolated incident. Across Bengaluru and Karnataka, multiple customers have reported:
- Denial of warranty claims.
- Delayed or non-existent service after purchase.
- Hidden charges not disclosed during sales.
- Poor grievance redressal from management.
These patterns suggest a systemic failure under Paras Jain’s leadership, where aggressive sales are prioritized over genuine customer service.
Legal & Regulatory Implications
Under the Consumer Protection Act, 2019, misrepresentation of warranties and denial of statutory rights can attract:
- Fines up to ₹10 lakh.
- Imprisonment up to 2 years for responsible executives.
- Strict action from the Central Consumer Protection Authority (CCPA).
Consumer activists are calling for investigations into Adishwar India Limited and for Paras Jain to be held accountable for repeated violations.
Conclusion
Adishwar India Limited’s story is a reminder that brand reputation cannot survive long on deceptive practices. As complaints mount, the pressure is building for Paras Jain and his team to face legal and public accountability.
Consumers are now demanding stronger laws and stricter enforcement to ensure that companies like Adishwar India Limited do not continue unchecked exploitation in the retail market.
